US Customers
We don't offer exchanges, but processing your refund first ensures you get into your new size faster, as you don’t have to wait for us to receive your returned items before we dispatch the new ones. We’ll simply pick and pack them just like any new order, while your return makes its way back to us.
All refunds will have a returns shipping fee of $9.99 deducted from your order. We will provide a returns label for easy returning so no need to pay any more upfront costs. As we are a small independent brand battling ongoing price increases on freight back and forth, we do have to pass on this cost.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:
Hotmilk Return Portal
US customers to return your item(s) to us, please use the returns label included in your original parcel.
Non-US customers
please send your return item(s) to:
(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom
Remember to write your name and order number on the outside of package also so we can identify it quickly.
If you’re unable to locate your returns label, simply email us. We're here to help. Processing the refund first ensures you get into your new size faster, as you don’t have to wait for us to receive your returned items before we dispatch the new ones. We’ll simply pick and pack them just like any new order, while your return makes its way back to us.
All refunds will have a returns shipping fee of $9.99 deducted from your order. We will provide a returns label for easy returning so no need to pay any more upfront costs. As we are a small independent brand battling ongoing price increases on freight back and forth, we do have to pass on this cost.
